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Warranty Terms and Conditions 8.3

Cintesi warrants all goods manufactured or imported by Cintesi to be free from defects in material and workmanship under normal usage for a period of one year from invoice date. Cintesi liability under this warranty is to repair or replace (at its discretion) any part or product covered by this (or any implied) warranty free of charge. If identical components or furniture are not available at time of claim Cintesi reserves the right to substitute product of equal quality. For goods not manufactured or imported by Cintesi the warranty shall be the current warranty provided by the manufacturer of the goods.

This warranty applies only to the original purchaser within New Zealand subject to full payment being made on due date as stated in the sales agreement.

This warranty does not cover:
  • Normal wear and tear, including marking or scratching.
  • Damage arising from incorrect use, neglect, misuse, act of God or during transportation.
  • Products that have not been maintained or cleaned to the manufacturer's instructions. Fabric and upholstery is covered by the fabric supplier's warranty.
  • Timber table tops are a natural product. Variations in movement, colour and grain are not considered a manufacturing fault. Over time colours can change and movement can occur. Warranty excludes table tops placed in direct sunlight.
  • Any indirect or consequential loss.
  • The cost of repairs carried out by non-authorized repairers or the cost of correcting unauthorized repairs.
Delivery

Check all goods on arrival for damage. If goods arrive damaged:

  1. Notify carrier immediately!
  2. If your goods are signed for as being in good condition then no claim is possible
  3. Notify Cintesi immediately!
Claims

If a product fault is observed contact support@cintesi.co.nz or return the product to one of our showrooms, proof of purchase is required. Once Cintesi have inspected the furniture, if there is a manufacturing or material fault Cintesi will repair or replace as outlined in the warranty terms and conditions. If the fault is determined not to be a material or manufacturing fault, you will be responsible for transport costs together with costs of repair or replacement of the product.

Cintesi will action any claims promptly. Cintesi will endeavour to repair any faults within a reasonable time. Cintesi is not required to supply replacement or loan furniture whilst claims are processed.

CARING FOR CINTESI FURNITURE

General

Tighten all screws, nuts and bolts after two weeks use, then periodically to prevent any movement that could cause damage.

Chair bungs and table frame glides or bungs to be replaced when worn or missing.

Clean all furniture regularly with clean warm water. Do not use abrasive cleaners.

Timber table Tops

Variations in wood grain and colour occur. Timber colour can change over time. Clean surfaces using a damp cloth with non-abrasive cleaner or metholated spirits. Do not use silicone based polishing creams.

Fabrics and Upholstery

This is covered by the fabric supplier and subject to their terms and conditions. Cleaning instructions must be followed. Please request a copy if not received.

For general cleaning vacuum the fabric regularly using low suction. Clean vinyl with warm water.

Amvee Holdings Limited T/A Cintesi, Terms & Conditions of Trade, apply to all purchases.
25 Koromiko Street Tauranga
Tel 07-577 6138 Fax 07-5776107
support@cintesi.co.nz
www.cintesi.co.nz