Frequently Asked Questions
Money Back Guarantee
- The 14 Day Money Back Guarantee period will commence from the date that the customer receives their product. If there is no receipt of delivery, the date shall be assumed to be 3 business days from the date of dispatch.
- Where a product is within the 14 day period and a refund is requested, Cintesi will refund the original product purchase price. The following fees and/or charges will not be reimbursed:
Where delivery to customer was free of charge based on minimum spend, and customer would like to return, customer is liable for freight both ways (as above) at applicable rate.
- Delivery charges from Cintesi
- Cost to return the product to Cintesi
- Orders cancelled after the goods have been dispatched will be treated as per the terms of our 14 Day Money Back Guarantee.
- Returned goods must be in their original packaging with all accessories, and be in original condition.
- Where an item is found to be faulty, Cintesi will provide a replacement along with the necessary service and support.
- Where the customer elects to receive a refund instead of a replacement, the reimbursed amount will be as outlined in Section 2.
- Cintesi reserves the rights to make changes to these terms and conditions without notice.