Our products are crafted in stylish designs using hard-wearing materials. We hope you will love them as much as we do, but if for some reason you decide they aren’t quite right then we offer a 14-day money back guarantee.
The 14-day money back guarantee period will commence from the date that the customer receives their product. If there is no receipt of delivery, the date shall be assumed to be three business days from the date of dispatch from the Cintesi warehouse.
Where a product is within the 14-day period and a refund is requested, Cintesi will refund the original product purchase price.
The following fees and/or charges will not be reimbursed:
Where delivery was FREE of charge based on the minimum spend, and a return is requested, the customer is liable for freight both ways (as above) at the applicable rate.
Returned goods must be unused and unaltered, original packaging intact and with all accessories. Cintesi reserves the right to charge a re-packing fee for any items not in the original state.
Cintesi reserves the rights to make changes to these terms and conditions without notice.
How to make a return:
Where an item is found to be faulty, Cintesi will provide a replacement along with the necessary service and support. Please contact us and we’ll be happy to help.
Where the customer elects to receive a refund instead of a replacement, the reimbursed amount will be as outlined in section 2.
Please choose sale items carefully, as we can’t return or exchange them due to a change of mind.
If you received a clearance item that is faulty or not what you ordered, please read the ‘Faulty or incorrect goods returns’ section above.