HOW WE ARE HANDLING COVID-19



Updated – 14 May 2020


We are excited to be re-opening our showroom doors and seeing you again. We’re committed to making sure our staff, customers and community stay safe.


Here’s an update on what you can expect from us.


SHOWROOMS


Both our Tauranga and Auckland showrooms are open, however things will be a little different.


Contact tracing – we ask that when you enter the showroom, you record your contact details in our contact tracing register.


Hand sanitiser – will be provide for you to use, clean hands are safe hands.


Physical distancing – keep a 1m distance between you, others & our team.

If in doubt or you have any questions, we are always available via phone website, email or our social media channels.


ONLINE ORDERS


All online orders will resume as per “normal”. Our aim is to have all orders dispatched from our Tauranga warehouse within 24-72 hours (1-3 working days).


  • For products Out of Stock: The estimated arrival date is listed online, on the product page of the item purchased. You will be contacted when the item arrives.

Following dispatch, we'll email your tracking details as soon as your items are on their way.


If you have any questions about an online order please contact us.


CLICK & COLLECT


If you have chosen Click and Collect, from either Tauranga or Auckland showrooms, you will be contacted by one of our team when your order is ready for collection.


We expect this to take 1-3 working days.


If you have any questions about a click and collect order please contact us.


DELIVERIES


We work with two third party carriers to execute our deliveries.


For more information regarding Mainfreights health and safety procedures along with delivery updates from their network please click here or for PBT please click here.


If you have any questions about deliveries please contact us.


RETURNS


We are now able to arrange pick-ups for product returns. If you have an item you wish to return (within the 14 day returns period) please contact us.


We will organise a scheduled collection with our freight providers.


For more details on returns and our policy click here