frequently asked
questions

Yes, we strongly recommend having your order sent to your work address if being at home during business hours is not an option. Cintesi's preferred carrier will require a signature as proof of receipt. If someone is not at the delivery location to accept delivery, the items will be returned to Cintesi Tauranga and you will be liable for any additional freight charges.

Yes, freight costs include full insurance.

Cintesi will despatch stock items within 2-3 working days of receiving full payment. If you require a firm delivery date, please email your order number to support@cintesi.co.nz or contact us on 0800-324-683. If your item includes upholstery or is made to order, please allow 15-20 working days for production.

Typical delivery times expected are: 2 – 3 business days - North Island Main Centres 3 – 5 business days - North Island 5 – 7 business days - South Island Please allow for an extra day or few days for all rural deliveries.

We offer New Zealand wide freight for all products in the Cintesi range. All stock items are usually despatched within 24 hours of payment. To easily calculate your delivery, simply enter your region at the checkout.

Yes. Contact us on 0800 324 683 or support@cintesi.co.nz and we can advise you of the process. Your order will be processed once your cheque has cleared.

Unfortunately we are unable to offer payment upon delivery as our preferred carriers are not equipped to receive payments. As such full payment is required before your order is despatched.

Please email your order to accounts@cintesi.co.nz Don't forget to include the following information: * Contact Name * Delivery Address * Phone Number * Order Details We will reply with a invoice and instructions on how to make payment within 24hrs.

Cintesi only accepts New Zealand dollars.